NAPO Los Angeles
Statement: NAPO-LA is an organization
dedicated to bringing Southern California area organizers together
through networking, education, professional growth, industry updates,
support and public awareness.
PMB 134, 10573 W. Pico Blvd.
Los Angeles, CA 90064
Chantale Bordonaro, CPO®, CRTS™
Nicole D. Ballard
of Communications & Technology
Director of Membership
Cynthia A. Smith
of Professional Development
Mini Board Minutes
- Membership is currently at 143 members with 15
- NAPO-LA Chapter meeting was dark in the month of
April due to National Conference.
- Members of the LA Chapter attended the Expo in San
Educational Development Committee
NAPO in the Schools
New Member Orientation
Jean Furuya, Ann Gambrell
Heidi Chianta, Carol Hogg, Katherine Macey, Kathryn
Neighborhood Groups Committee
Kristine Oller and Claire Flannery
NAPO National Membership
$200 - Active Member*
$150 - Associate-Branch
$250 - Associate-Local
$550 - Associate-Corporate
$20 - New Member One-Time Processing Fee
*Provisional member dues are $180
plus a one-time $20 processing fee. You are an active member* if you
have completed your provisional membership year, or are a new NAPO
member with more than one year of professional organizing experiece.
NAPO National dues can be
Proof of paid dues is required at time of joining NAPO-LA. NAPO
National submits its renewal notices directly to members on their
anniversary dates. NAPO-LA annual membership dues are renewed each
September. You can also join NAPO-LA online.
Dues are prorated
quarterly by 25%.
$100 - Level 1
Yearly dues and Website Listing in the "Find an Organizer"
section of our website.
$165 - Level 2
Yearly dues, all meeting fees (with discount) and Website Listing in
the "Find an Organizer" section of our website.
(This Membership option is only available from October 1 through
$25 - One-Time New Member Processing
$25 - Lapsed Member Processing Fee
Dues are prorated quarterly and are reduced by 25% each
$175 - Branch Associate Member
- operates as a local branch or regional office of a Corporate
$300 - Local Associate Member
- a locally-based, self-operating retailer, supplier, designer, or
independent sales representative engaged primarily in the manufacture,
distribution, and/or sales of organizational equipment, supplies, or
organizing-industry related services.
All members are required to sign a Code of Ethics as part
of their membership.
For more information on becoming
a NAPO-LA member, click here.
For the NAPO Code of
Ethics, click here.
American's Junk Removal Specialists
Los Angeles Organizer
The Los Angeles Organizer
Editor: Jennifer Birner
Beth Zeigler email@example.com
The Los Angeles
Organizer is published bi-monthly (January, March, May, July,
September, November). The newsletter is e-mailed to NAPO-LA members,
NAPO national board members, NAPO chapter presidents, and is available
to the public on our website. All contents are copyrighted. All
Articles: NAPO-LA members are encouraged to contribute to this
newsletter. Articles are not to exceed 500 words in length.
Submissions must be received by our editor no later than the 15th of
the month preceding the month of publication. You may send your
article as a Microsoft Word file attachment or directly in the body of
the e-mail. If you would like to include a photo, this may be
sent as a .jpg attachment, 72 dpi, with your article. All article
topics and content must be approved by our editor.
Editor: Jennifer Birner - firstname.lastname@example.org
Advertising: If you are interested in advertising with The Los
Angeles Organizer, please contact our assistant editor. All ads
must be received by the 20th of the month preceding the month of
publication. There are two types of ads available.
- Web site
This is a small ad, located in the left side column of the
newsletter. The ad can be your logo, a photo, or a small
message. The ad contains a link to your web site.
(When someone clicks on it, they will be taken to your
site.) Please submit in .jpg format, 72 dpi, 125 pixels w x
Price: $25 NAPO-LA Members, $35 Non NAPO-LA Members
- Full Ad:
This is a large block located at the end of our newsletter.
This ad can provide details about your company or service, along
with a logo and/or photo. See current newsletter for
examples. Please submit ad copy (100 words max) in a Word
document or body of an email, and no more than one logo and one
.jpg format, 72 dpi.
$35 NAPO-LA Members, $45 Non NAPO-LA Members
Beth Zeigler - email@example.com
16 EDC: Quintessential Filing Systems 9am
16 Ventura County NG 10:30am
17 Pasadena, Glendale, Burbank NG 10:30am
18 New Member Orientation 3:30pm
18 Chapter Meeting 6:15pm
22 Chapter Meeting 6:15pm
12 Ventura County NG 10am
15 Los Angeles Organizer Newsletter Published
18 Golden Circle Meeting 12pm
19 Pasadena, Glendale, Burbank NG 10:30am
27 New Member Orientation 3:30pm
27 Chapter Meeting 6:15pm
Henry Ford said: "Coming
together is a beginning, keeping together is a progress but working
together, that is success!"
This is the way I envision our chapter and its members as we keep
evolving and growing, learning through challenges, continuing education
and of course, through each other. Our chapter is composed of some of
the best talent and experience in the USA; We have NAPO founders,
Golden Circle members, CPO®'s, experienced and knowledgeable members
and Associate Members, and let's not forget the newer and curious
members as well as visitors that keep bringing new blood and energy to
our fantastic family. Let's learn from each other and work together to
keep success coming our way!
Your 2009-2010 Board has big shoes to fill with all the
amazing achievements that took place these past years, but we are
jumping for joy (literally!) at the idea of following the existing
path while creating new goals to better serve the NAPO-LA community of
Professional Organizers. Yes, all of us right now are facing even more
daily challenges in our personal lives as well as our business lives,
but we have to keep in mind that this bad time will pass as many
before. So, at the next meeting, turn to your left and ask: "How
can we support and help each other?"
to the 2009-2010 NAPO-LA!!
NAPO-LA Chapter Meeting
Director of Professional Development
Upcoming Chapter Meetings
Join us for a Conference Roundup and Review on Monday, May
18th (one week earlier than usual, due to the Memorial Day holiday the
following week). We will discuss the many benefits of attending the
NAPO National Conference, which took place in late April. Whether or
not you were able to attend this annual conference, you are encouraged
to attend, as conference attendees will have valuable information,
resources, and ideas to share. See you then!
Trosko is founder and president of OrganizingLA, a Los Angeles-based
organizing and lifestyle consulting company founded in 2004. More than
an organizing consultant, John has become a lifestyle guru, helping a
diverse mix of clients, including Hollywood's elite, transform their
homes from fabulous messes to spectacular showcases.
vision, skill, and passion have quickly launched him to the top of his
field, has been featured in the Los Angeles Times, Estates West
Magazine, and Frontiers Newsmagazine. Both John and his company have
been showcased on Los Angeles news channels KABC, KCBS, and KCAL-9 and
touted on the popular blogs DailyCandy, Apartment Therapy, Décor8,
Delight, and Yahoo! Technology News.
He is also the
creator of OrganizingLA Blog (www.OrganizingLA.com), fast becoming
known for its daily dose of fashionable tips and organizing strategies
for readers with discerning palates and full lives. The blog introduces
innovative organizing products, technologies, and ideas, as well as explores
the "how-to" of increasing productivity, killing clutter, and
reducing anxiety precipitated by Los Angeles's exhilarating pace.
John is a member of APO-LA and is the outgoing 2007- 2009
President. Previously he served as Vice President and the Director of
Professional Development. John received the 2008 NAPO National Shining
Star Award and in 2006 was the recipient of the Raising the Bar Award
from the Los Angeles Organizing Awards.
Born in Princeton, New Jersey, John has a background in organizational
management, having worked with Disney Animation, South Coast Repertory,
and Big Apple Circus. He resides poolside just steps from the Sunset
Macey started Organize to Excel in April 2006. She had a
background in research, having a PhD in Electrical and Electronic
Engineering and having worked as a postdoctoral researcher at UCLA in
the Department of Neurobiology. When her first child was born,
she decided not to return to research and a couple of years later
started organizing professionally.
Building on her strong analytical skills and the ability to see what
will fit where - trained by her father on family camping trips, fitting
the family of four and camping gear, including a huge canvas tent into
our Ford Escort stationwagon, Katherine mostly works with Moms and
small offices. She loves dealing with paper.
Katherine balances the needs of her family with her part time
organizing business. Because of limitations on her time she utilizes
a part time office assistant, sales person and, when appropriate, uses
other organizers with her on the job.
Katherine uses several avenues to grow her business, including
networking, speaking and the internet.
Katherine looks forward to answering your questions about any aspect of
Way..... The Organizers Were In!
Chapter members enjoyed a lively roundtable meeting in March,
discussing everything from social networking, volunteerism, marketing
opportunities, and dressing for success. Guests and
members including David Bertnick, President of the International
Association for Private Service Professionals, member Regina Lark, and
NAPO co-founder and LA chapter member, Ann Gambrell introduced the
topics. Thank you all for your participation. Additional thanks to
our attendees, whose contributions created interesting and stimulating
New Board Turnover
year, NAPO-LA continued to proudly represent the organizing profession
in Los Angeles. Since our chapter's founding in 1988, we have been
dedicated to the education and inspiration of professional organizers
in Southern California and sharing with the public the benefits of
living an organized life as well as the ease of hiring a chapter
member. We aspire to provide a voice in the media, support your
endeavors and expand our reach.
I am very excited with the accomplishments we've been able to tackle
during the 2008-2009 term, which have included extraordinary chapter
meetings, educational events, an outstanding Expo and Awards and the
incredible comradery throughout the membership that creates business
opportunities and places our members in a unique position for success.
We look forward to even greater success in the coming year, with a new
board, and new leadership.
NAPO-LA Chapter Milestones:
- Continued to be fiscally
prudent, maintaining a very healthy reserve.
- Individual membership of
145, an increase of almost 20% from the year before.
- Associate membership of
15, an all-time record number.
- New Member Program
expanded to include specialized Associate Member Orientation
- Continuing Education
Programming aided members in learning new skills, enhance their
businesses, and the opportunity to earn learning units for
- Website expanded and
improved as a communication and marketing tool.
- Increased the readership
of our e-newsletters by opening our mailing list to the general
- Expanded our online
networking capabilities with the addition of NAPO-LA pages on
MySpace, YouTube and Facebook.
- ORGANIZING EXPO: The 2009
Organizing Expo reached almost 200 guests, dozens of new vendors,
included a Golden Circle Educational Panel.
- ORGANIZING AWARDS: The
2009 and Fourth Annual Awards (and flagship event) brought
together our chapter, industry leaders, a celebrity host, and a
substantial sponsorship from Office Depot for a memorable
conclusion to National "Get Organized Month."
- LEADERSHIP FORUM: Our
Third Annual Forum helped members discover their hidden potential
and become a leader in their business, the community and the Los
- Facilitated the annual
Board of Directors Retreat in May 2008, with Mary Ann Pate as
- Continued our commitment
to embrace technology by embarking on digitizing historic
scrapbooks, online photo galleries, and document storage programs.
- Increased our outreach to
our sister chapters throughout California by creating bi-monthly
conference calls between chapter leadership to aid in
communication, tax regulations and incorporation concerns.
- Continued to partner with
Golden Circle members in numerous chapter events including the
Expo and the Awards.
- LA Chapter leadership
officially attended the 2009 San Diego Organizing Expo in March
and the 20th Anniversary Celebration of NAPO San Francisco Bay
Area in October, 2008.
- Valuable publicity
mentions were garnered both local and nationally. Expanded
our press kit.
- Several chapter members
nominated John Trosko (President), Jodie Watson (Vice-President)
and Chris McKenry (Immediate Past President) for the prestigious
NAPO National "Founders Award" for their collective
effort in the creation of the Los Angeles Organizing Awards.
- Neighborhood groups expanded
to Glendale/Pasadena and Orange County for a total of 7 groups
reaching almost 100 members. The groups offer education,
networking and business tips on a local level and in an informal
by Cynthia Smith
every thing, turn, turn, turn..."
On Tuesday April
14, in a community room hidden deep below the West Hollywood Gateway,
the current NAPO-LA Board officially handed the reins of leadership to
the incoming board. Successfully navigating the labyrinthine path to
the meeting room were new board members Katherine Macey, Vice
President; Regina Lark, Secretary; Nicole Ballard, Treasurer; and
Cynthia Smith, Director of Membership.
John Trosko led the meeting with focus, humor and bottled water. The
most demanding item on the agenda was a detailed review of the NAPO-LA
Policy and Procedure Manuals (also known as the "P&P").
The P&P are established documented courses of action to guide
present and future decisions and actions for chapter operations. The
manuals were created and adopted by the 2002-2003 Board of Directors
and the Policy and Procedures Committee. This year, and every year, the
manuals are brought up to date. All members are encouraged to review
the manuals at www.napola.org.
Following lunch, the meeting moved to administrative business then
concluded with the outgoing Board handing over their beautifully
organized position binders to the new Board. Continuing Board members
are Chantale Bordonaro, incoming President; John Trosko, Immediate Past
President; Leslie Haber, Director of Professional Development; Susan
Culligan, Director of Communications & Technology; Heather Furlong,
Director of Marketing and Kathryn Masci, Director of Administration.
The new board term begins May 15, 2009 and runs through May 14, 2010.
We are fortunate in Los Angeles to seat a Board of Directors with such
depth of experience. NAPO-LA members are well represented.
2009 NAPO Conference
LA-Chapter Members at Conference
Robin L. Davi,CPO®
Where do you do
Pasadena, Glendale Area and Westlake Village, Burbank and
organizing as a profession?
A friend told me that her boss had hired an organizer to unpack his
house from a move and thought that I would be great at something like
that. So I found out about NAPO and went to their National
Conference in Austin in 2001 to see what professional organizing was
When did you start your business?
How did you come to join NAPO and/or NAPO-LA?
I attended a meeting first as a guest and then after I
attended the national conference in 2001 I joined both the LA Chapter
What has been your experience volunteering in NAPO-LA and
what do you see as the benefits of volunteering?
I began volunteering immediately after I joined. I was the
Prospective Member Coordinator who greeted guests at the front door,
then I ran for chapter secretary and then for treasurer and then for
chapter president. By volunteering I not only grew my business,
but I also grew personally and professionally and learned so much. This
has enabled me to work closely with other organizers on shared projects
as well as assisting on many types of projects.
What are your
main organizing interests or specialties?
I focus primarily on residential clients with specialties
in paper control and flow, filing systems, kitchen and pantry
organization, garages, closets and overall space function and
Anything else we should know about
have only missed 1 national conference in 9 years. I have naturally
curly hair. I have celiac disease and must eat only gluten free foods.
I love to shop, work on my cross-stitch projects, watch movies and I
love French martinis.
Where do you do business: Mainly within 30 minutes
traveling time from UCLA.
How did you get
into organizing as a profession?
When my first child was ready to go to pre-school, I
started looking for a business where I could dictate my own hours and
that I didn't need extensive re-training to do. Organizing fit the bill
When did you
start your business?
How did you come
to join NAPO and/or NAPO-LA?
A friend who was an organizer at the time suggested I
What has been
your experience volunteering in NAPO-LA, the benefits of volunteering?
I love working closely with other organizers. Everyone
that I've worked with is such a nice person and I really respect what
they're doing with their businesses. I learn from them constantly.
What are your
main organizing interests, areas of organizing?
I started my business working mainly with academics and
their huge piles of paper! As my business has grown and my network has
changed, I find myself working more often with moms and small business
owners. Therefore I often work reorganizing the small parts of
transformers, Barbie dolls, judging clothing sizes of rapidly growing
children or in the piled high to-do lists of clients. I still love
organizing paper, but do my best to steer clients towards paperless as
much as possible. I'm also enjoying speaking to various groups about
you'd like us to know about you?
I'm grateful to my husband and two kids who keep me honest
and support me 100% in my business.
Have you volunteered yet to help out NAPO-LA in some way?
Then you, too, could be voted "Volunteer of the Month" or
even "Volunteer of the Year."And when you are, it will be
your turn to share your story, so that all of us in NAPO-LA will get to
know you just a little bit better.
find out about volunteer opportunities, contact Abbey Keusch.
Welcome Our Newest
Perkins Organizational Design
Los Angeles, CA
Beach, CA 92649
B2Z Organizing-Filing Solutions
Huntington Beach, CA 92649
New Leaf....the art of organizing
Calabasas, CA 91302
Of Fees (Yours) & Funds
By Beverly Clower, "Office
sorry we haven't finished, but I can't put any more money into this
We've all heard variations on that theme. It's
disappointing and can be shattering, but we must keep a professional
face. (After all, our cash flow is our responsibility, and we don't
concern our clients with our business problems.) This particular
"cause for dismissal" can be prevented! Here are some tried
and true guidelines. Have a full discussion of fees and range of
completion time from the beginning. Be explicit, such as "I have
done many home offices in one or two visits, but some have been spread
over weeks;" or, "Since the closets have not been organized
for several years, would you like me to give you some guidance on
culling out the clothes that have not been worn recently? That would
mean the organizing process can start at my very first visit."
Often a client will say they anticipate several visits. Listen
carefully for any fiduciary concerns at the onset of the project.
For large projects, a written plan is clarifying for the
client, and the matter of cost can be addressed more specifically. The
plan can set a time frame for completing various areas of the
project-which keeps both parties on their toes! A formal proposal and
estimate with a not-to-exceed cost is routine for some business
projects, but less necessary for residential. Offer it as a bargain,
e.g. charge something for the proposal, which includes a usable plan of
work; if the proposal is accepted, waive that cost. It's smart
marketing, and both sides win in both instances. A needs assessment can
be done verbally at the first visit, but if the client has indicated
apprehension, it may be advisable to make an appointment of an hour or
two to review the project, make notes, and return with a written
proposal. A business proposal may require return visits to interview
employees or delve into multiple filing cabinets and archives.
Plan the project in task modules, involving the client in
the prioritizing. Always leave something completed at the first visit-a
visible difference and improved functionality. A client is not likely
to cancel in the middle of a module of work, although they may feel it
necessary to end the larger project sooner than you had envisioned.
Starting several organizing fires at once means leaving them still
smoldering if the client chooses to end the project. Offer homework
assignments to be completed between visits, to save your time and the
client's money. If you have detected concern about your fees, or about
the cost of the entire project, offer to have an assistant do some
tasks at a lower rate than your hourly charge. When this is explained
at the initial interview, it can make the difference between getting
hired or hearing "I'll think about this and let you know...."
On Sunday, April 19th, Golden Circle members Lynne Gilberg
& Robin Davi hosted a fun afternoon with a lovely salad buffet
enjoyed in Lynne's flower filled patio garden. Thank you to our hosts
for a great time. What a delightful way to welcome in the lovely
(actually hot) spring season.
We welcomed fifteen Los Angeles area Golden Circle members
as we discussed upcoming events and projects. Members Lynne Gilberg and
Rosalind Lakomy volunteered to initiate the remembrance of members'
birthday celebrations as well as connecting with members who are ill.
We also discussed a future educational field trip meeting regarding
recycling, which will be researched by Barbara Ricketts, and a green
practices event headed by Michelle Vieira. Thank you all. Chris Reiter
will continue to collect organizing tips at chapter meetings, and
members may also send them to me. Tips are used on the website and in The Los Angeles Organizer.
Thank you also to members writing articles for the chapter newsletter.
Applause to all!
We viewed and thoroughly enjoyed the humorous and
innovative Golden Circle DVD, created by member Khristine Oller. It was
included in the general program at the conference in Orlando. Kudos to
Khristine! It can also be viewed on the LA website for those who have
not had the opportunity to experience it.
Several activities were planned for Golden Circle
members at the conference, including a special presentation by the
keynote speaker. Also a full breakfast event was planned with
table topics, regarding business practices in these current and future
economic times, as well as ideas on how Golden Circle can help you to
market your business.... and more. Our next Golden Circle meeting will
be held on Saturday, July 19, hosted by Claire Flannery and Carole
Keller. See you there.
1. Comfortable organizing
tip: Having items on reachable shelving will help with the challenge
many clients face attempting to retrieve items....and causing back
Try adding a shelf to your refrigerator. Carefully measure the depth of
the shelf and the space between shelves. Buy a shelf that splits the
height difference between two existing refrigerator shelves (make sure
the shelf is made of an easily cleanable, non-corrosive material like
plastic). You will be amazed at the space that magically appears in
your fridge...perfect for shorter items like pudding cups, sour cream,
small jars, etc.
--Cindy Duffy, The Perfect Spot...Designed
the TIPS Program:
TIPS Program is managed by the chapter's Golden Circle members. Ann
Gambrell is the chair and invites all chapter members to submit their
organizing tips via email or on index cards that will be available at
the monthly chapter meetings for deposit into the "Organizing
TIPS are requested in two categories: "Tips from Pros" are
organizing tips for clients/the public."Tips of the Trade"
are tips for organizers to use in their businesses. When submitting
TIPS, you are invited (optional) to include your name, business name
and contact information. This will serve to promote you when the
client/public TIPS are posted on the NAPO-LA website's home page.
Email your TIPS to: firstname.lastname@example.org
If you are working consistently and on an on-going basis
with chronically disorganized clients, you are invited to participate
in an informal support group.
Tuesday, July 14, from 6-8:30pm.
Limited to 12 attendees. A simple pot luck is planned.
Topic for discussion: CD Clients Going Green
If you have resources that will help our CD clients with
"going green", please email them to Jean Furuya by July 10.
The resources will be compiled and distributed at the meeting on the