NAPO Los Angeles
Mission Statement: NAPO-LA is an organization
dedicated to bringing Southern California area organizers together
through networking, education, professional growth, industry
updates, support and public awareness.
PMB 134, 10573 W. Pico Blvd.
Los Angeles, CA
of Communications & Technology:
of Professional Development:
Robin L. Davirobindavi@napola.org
Associate Member Coordinator:
Jodi McDaniel GO
Michelle QuintanaGolden Circle
Ann GambrellGreeting Coordinator:
Carlene FaerberMeeting Assistant:
ScharffMET Program Coordinator:
in the Schools Coordinator:
Karen StarkNew Member
Sara GetzkinPublic Relations
John HarrisRegistration Assistant:
Abbey Keusch Webmasters:
The Los Angeles Organizer
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$550 - Associate-Corporate
$20 - New Member
One-Time Processing Fee
NAPO National membership required.
Membership includes electronic newsletter.
Annual Dues (Oct. to
GO Month was a success, 19 volunteers.
Additional planning and follow-up needed for Organizing Awards
Polo shsirts are on sale NOW.
Call for Board Nominations will be at February
$100 - Level 1 - Basic
Member w/website listing
$150 - Level 2 - Basic Member w/website
listing and paid meeting fees (Available only with annual renewal in
$150 - Associate Member/Branch
$250 - Associate
$25 - New/Lapsed Member Processing Fee
$25 - Visitor Meeting
Membership ReportJanuary Chapter Meeting
49 Total Attendance
Mini Board MinutesJanuary 2007
~Submitted by Carol Hogg
Assistant's List is available as a resource connecting those
available to serve as assistants to organizers who need them. To be
included on the Assistant's List, send an email to firstname.lastname@example.org. Include
your name, phone number and email address. The list is only for
members of NAPO-LA and does not guarantee work. The Assistant's List
is found here in the newsletter and also under the "Members Only"
section of the chapter's website.
professional organizer enhances the lives of clients by
designing systems and processes using organizing principles and
through transferring organizing skills. A professional organizer
also educates the public on organizing solutions and the resulting
benefit.For more information on becoming a NAPO
member, click here.
From the National Associaton of Professional
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAPO-LA is
not responsible for the products and/or services advertised.
The Los Angeles
Organizer is published bimonthly. Look for "Announcements
from the Board" in between issues. Deadline for submissions
for the May/June newsletter is April 25.
*Annual Election of NAPO-LA Board of
20 March/April Newsletter is emailed
NAPO-LA Board Meeting - 2:30 pm
26 NAPO-LA Chapter Meeting
- 6:15 pm
10 CD Support Group Meeting - 6-8:30
15 Golden Circle meeting
23 NO NAPO-LA MEETING THIS
25 Inaugural CPO Exam in Minneapolis
Annual NAPO National Conference & Organizing Expo in
25 Deadline for submissions for May/June
21 NAPO-LA Board Meeting - 2:30 pm
NAPO-LA Chapter Meeting - 6:15 pm
24 MET Marketing
Techiques class 8:30-11 am
24 MET Filing Systems class
|President's Message |
Marketing with Every Email
By Chris McKenry
Get It Together
and NAPO-LA President
Do you make it easy for clients to make contact?
How many times have you read an email and realized you
needed to follow up with a call, but there was no phone
number? Many professionals, including some of our
colleagues, miss out on a very simple and easy marketing
opportunity by not utilizing the signature feature on
Your signature should include
information such as your name (which would save time
typing it each time), your contact information, and a
link to your website. It is also a great place to draw
attention to your awards, affiliations, and related
upcoming events. I even like to include my email
address. If a list serve is used, adding an email
address allows recipients to reply directly to the
sender without responding to everyone on the
Signatures are easy to set
up. If you use Outlook, click on Tools - go to Options -
then to Mail Format and you can create contact
information that will automatically appear every time a
new email is opened. It is possible to create multiple
signatures should you wish to have different ones for
business and personal uses.
Learning from each
other and sharing business-building techniques are just
two of the many reasons our Los Angeles Chapter is a
resource to over 100 organizers striving for excellence.
Mark your calendar for the March 26 chapter meeting, as
well as for the National Conference in Minneapolis which
will take place from April 25–28, and share your
knowledge with the best professional organizers
|NAPO-LA Chapter Meeting Information
By Dolores Kaytes
NAPO-LA Director of
You’re not just an organizer – you’re a
professional organizer. Whether you work strictly
with individuals, helping them create order out of
chaos, or assist large corporate clients with large
organizational messes, networking and meeting potential
clients are activities necessary to your business.
At our March 26 meeting, image professional Cynthia
Sliwa, AICI, The Image Counselor, will present
“Organize the Elements of Your Image,” providing useful
tips on developing a professional image and handling the
social niceties of networking.
Cynthia is treasurer of the southern California
chapter of the Association of Image Consultants
International and received their Rising Star Award in
2005. She is a lawyer by trade and has been certified in
personal image consulting by the Body Beautiful
Institute and in corporate image training by Corporate
Icon. Information about Cynthia's services may be found
She is located in Hermosa Beach.
NAPO’s 19th Annual Conference and Organizing Expo
will take place in Minneapolis, MN, from April
MAKE A NOTE!
May 21 – NAPO-LA chapter
meeting (change of date to 3rd Monday)
June 25 – NAPO-LA chapter
We are grateful to Jack Walser, Tom Post
and Jan Harmon for their participation at our
January meeting on recycling. They gave generously of
their time and expertise. Finding out that
Walser’s in Torrance accepts those sometimes
difficult-to-discard items (e.g., e-waste, metals,
batteries, white waste, and VCR tapes) was valuable
information. Tom and Jan expanded our list of resources
so that we can properly dispose of or donate discarded
items no matter where in LA County we work or live.
The February meeting program was led by our
Esselte guru, Barb Schmit (middle in photo
below), who arranged for Mike Toibin of
Sanford Brands (on right in photo) and our newest
Associate Member, Gus Gougas of OrganizIT
(on left in photo), to update us on the newest tools and
items for "The Organizer’s Tool Box." Thanks to all for
demonstrating the latest in office and residential
products. We always love to play with new toys.
|2nd Annual L. A. Organizing Awards
The Best in the Business
NAPO-LA honored the best in our business on
February 3 at the 2nd Annual Los Angeles Organizing
Awards dinner held at The Olympic Collection in Los
Presented in part by The
Container Store and Garage
Envy, the awards gala recognized the growing
professional organizing industry and celebrated the
individual achievements of the most influential
organizing experts who define standards for home and
Winners of the 2007 Los Angeles Organizing Awards
• Best Organizing Product Resource -- The
• Most Supportive Media Outlet
-- CBS 2 / KCAL 9
• Best National Organizing
Show -- Neat
• Most Eco-Friendly Organizing
Resource – 1-800-GotJunk?
• Best Garage
Design Company -- Garage Envy
• Best Closet
Design Company -- Get It Together LA!
Helpful Organizing Technology -- The Paper Tiger
• Best Organizing Book -- "Organize Your
Garage...In No Time," by Barry Izsak
Organizer-Friendly Charity -- National Council of
Jewish Women's Council Thrift Shops
Office Organizing Product -- Brother P-Touch Label
• Best Residential Organizing Product --
3M Command Products
• Most Innovative
Organizer -- Barry Izsak
• Best Organizer as Coach
or Mentor -- Donna McMillan
• Most Valuable
Educational Resource -- National Study Group on
• NAPO-LA President's
Award -- Cindy Kamm, Details-Etc.
Raising the Bar Award -- Chris McKenry, Get It
• NAPO-LA Volunteers of the Year
-- Claire Flannery, Simplify, and Kristine Oller,
• NAPO-LA Leading
Edge Award -- Dolores Kaytes, Highly-Organized Inc.
The gala evening included a cocktail
reception, silent auction, dinner, and awards ceremony,
hosted by Master of Ceremonies and Los Angeles comedian,
Linden, with musical entertainment by the Monk Jazz
Other entertainment included a video celebrating
NAPO-LA’s achievements over the past year. National NAPO
President Barry Izsak also took part in the
To see more fun photos from this memorable
|MET Training Classes Scheduled for March
Learn Marketing Skills and Filing
The MET committee is pleased to announce the
start of our training program for 2007. Our first two
classes will be held back-to-back on Saturday, March 24.
What a great benefit for members of NAPO-LA!
1. Unique Marketing Techniques to Build Your
How to get new clients,
keep current clients, and have past clients work for
Let's talk marketing, minus the
mumbo-jumbo and Power Point presentations. What you'll
get in this class is a down-to-earth session packed with
strategies that will help you avoid mistakes. You’ll
also pick up multiple nuggets of knowledge on marketing
research along with new perspectives on what "marketing"
your organizing business is really all about.
The interactive portion of the class covers how
you will get slightly famous! You'll leave with
techniques that will enable you to boost your business
by boosting the business of others.
Saturday, March 24, 8:30-11:30
Instructor Kristine Oller
started her company Personalized Organization
in 1999 and joined NAPO-LA in 2000.
2. Quintessential Filing
Learn the essentials of document
storage, with more than five methods to offer your
At least one of the methods covered
is sure to be the solution for gathering all the lost
papers in your client's home or office. You will also
learn a personally developed system for "legally" filing
by piling (!). This is a class not to be missed, unless
you already know everything there is to know about
filing! Do you?
You will receive an overview of
the myriad components used in creating filing systems,
whether stored on the desktop or in drawers, along with
a variety of ways to employ them in the home or office.
Supplies will be provided for hands-on exercises in
which you will be invited to create a filing system for
both a business and a home. And, if you'd like an
alternative to creating dozens of labels with your
P-touch, bring your laptop to see how to create folder
labels with Avery templates. You'll impress your clients
with this labor-saving technique!
Saturday, March 24, 1-4:30 pm
Instructor Dolores Kaytes
founded her company Highly-Organized in 1998,
the same year she joined NAPO-LA.
The day starts at 8 am with Marketing
Techniques, then we break at 11:30 for refueling
(lunch on your own or bring a bag lunch).
Quintessential Filing Systems starts at 1 pm and
goes until 4:30.
The classes will be held at the
Olympic Collection. There is a 20-seat limit, so
Go to our NAPO-LA
web site to register.
|Golden Circle Interview Series
Christine Reiter Promotes Public
by Deborah Kawashima
NAPO-LA Director of Marketing
Christine Ditullio Reiter, founder of Time
Strategies based in South Pasadena, specializes in
working with business clients. She was a sixth grade
teacher before starting with IBM in 1977, working her
way up to a systems engineer, doing productivity studies
and workflow charts. In 1992 Reiter was downsized from
IBM. “There I was, leaving the womb of the corporate
world and I had to figure out what to do,” she explains.
“People asked what I did at IBM and when I told them,
they’d say, can you do that for me?” Her company Time
Strategies evolved from there.
“I don’t think that there is an experience in our
lives that doesn’t feed into the next phase,” said
Reiter. “My position at IBM really was a marketing and
sales job.” For Reiter, that translated into applying
the public speaking skills she developed at IBM into
marketing her own organizing business.
Get Your Name Out by Hook or by Crook!
“That’s the whole point of public speaking,”
declares Reiter. First figure out your target market;
then look for speaking opportunities. Approach groups
that have weekly breakfast or luncheon meetings and need
speakers. Networking or social groups like Rotary or
Lions Clubs, Soroptomist International, local PTA and
church groups or non-profit groups. (For more info,
check out www.speakerservices.com)
“Initially, do it for free,” suggests Reiter. “As
your business grows, your time will become too valuable
to give away.” Usually it’s not worth speaking to
companies for free. Instead, Reiter suggests asking
them, “What kind of a budget do you have?” and work from
there. “If they really want you, they’ll find it in
Get Over Your Fear of Public Speaking
you are terrified to get up in front of a group, let
your passion take you through it,” suggests Reiter.
“Then do something to help you get over your fear.” She
recommends joining your local Toastmasters www.toastmasters.org. “It’s a very safe
place where you get practice and good feedback.”
Talks that Give Value for their Time “You want
to deliver enough to peak their curiosity,” explains
Reiter, “but you don’t want to give away the store.”
Keep your talks focused on one specific topic and plan
your objectives from there.
- Most talks are 30-35 minutes. Design your topic
for the group.
- What do you want to get across to them?
- Have them fill out an evaluation sheet with
optional contact info so you can put them on your
- Collect their business cards for a giveaway prize
- Handouts with your business card can summarize key
points from your talk.
- Follow-up with a Q&A period to showcase your
“Questions after your talk allow you to see who
might be interested in your services,” advises Reiter.
So get out there and start making public speaking
another way to market yourself and your business!
NOTE: This article is one in an on-going series
of interviews with Golden Circle members. It is just one
of the many ways veteran members give back to
|National Conference |
April 25-28, 2007Where:
Hilton Minneapolis &
MinneapolisConvention Center, Minneapolis,
to log in and register.
NOTE: NAPO's room block at the Hilton Minneapolis
is full but there are other recommended hotels nearby.
Please check the NAPO National website for up-to-date
NAPO-LA Goes to
Are you going to Conference? If so, send an email
to Robin Davi so we can all pose for a group photo to
run in The Los Angeles Organizer at a future
date! The following will be a are part of the NAPO-LA
contingent: Robin Davi, Sheila McCurdy, Cindy Kamm,
Claire Flannery, Carol Hogg, Chantale Bordonaro, Tanya
Whitford, Mishele Vieira, Toni Scharff, Jean Furuya, Ann
Gambrell, Marcy Melton, and Deborah Kawashima
Mark Your Calendars for Next Year!
NAPO's 20th Annual National Conference &
April 9-12, 2008
|Willl You Get Certified |
Inaugural CPO Test Coming
By Tanya Whitford
and Past-President of NAPO-LA
On April 25, the inaugural examination to become
a Certified Professional Organizer® (CPO®) will take
place prior to the NAPO National Conference in
Minneapolis. This is the day many organizers have been
waiting years for. It is a huge step forward for our
industry and a giant step every organizer should be
I knew that I would sit for the exam as soon as it
became a reality. I think it is important for my
business, my growth, and my clients. When I joined NAPO
eight years ago, most of the public did not know what a
professional organizer was. Now that the industry is
more widely known, it is increasingly important for us
to elevate ourselves. When the public becomes aware that
there are professional organizers and then there are
certified professional organizers, it will become
all the more important to have that
NAPO has been sending us numerous emails
regarding certification. You will find all the
information regarding this exam at www.certifiedprofessionalorganizers.org.
I applaud and thank the many organizers who dedicated
years of service to NAPO to make this a reality for
|Golden Circle Column |
Time to Review Resolutions and
By Ann Gambrell
Golden Circle Member
Okay -- it’s March, so why am I writing about
resolutions and goals? Because by this time, most of the
resolutions made at the beginning of the year have been
forgotten and old habits have once again taken over. So
this is a great time to reconnect with clients regarding
the resolutions and goals they may have made in January.
Many will appreciate a “boost” now as most of their good
intentions have fallen by the wayside! You can help them
to plan and integrate their goals into their hectic
homes and busy lives.
Resolutions and goals are not
one in the same. Resolutions are hopes, dreams and
fantasies. Goals are everything resolutions are --
except with a definite plan! Planning is key to getting
and staying organized.
If goal-setting has not been
successful in the past for your clients, here are some
ideas that may be helpful.
1. Establish four main goal categories:
2. Write each of the four categories on a
separate page in a journal or on a yellow pad and make a
file or a put them on a clipboard. Brainstorm with
clients about their goals, as they may have unrealistic
goals or too many categories to deal with, causing them
to become overwhelmed and frustrated. Set up NOW and
LATER sub-lists to help them think in the moment.
3. Speak the goals out loud so they become
real. Have the client say them to you. Hearing them
makes them more realistic. Discuss the possibilities and
the plans for success. You can become their coach/mentor
and cheerleader as well as helping them implement the
hands-on organizing to go along with many of their
4. Now work the goals by setting a realistic
and workable plan as to what it will take to accomplish
the goals. Consider the client’s capabilities, attention
span, schedule, etc., in the planning. Encourage them
during the process to build up their self-esteem. Be
sure to include maintenance into the goal planning.
5. Mark the goal deadlines in a personal
calendar or electronic organizer or in their computers
to help to stay focused and on target. Include your
follow-up visits in the plan as appropriate. Meeting
small realistic, manageable goals will be an
6. Re-evaluate the goals periodically to
adjust the timeline, change the original goal or drop it
from the list. Life changes. It’s okay to alter goals.
Just be careful this does not become a form of
7. Celebrate each step in the goal process
and, of course, when the goal is completed. They can do
this and you can help. All it takes is a plan,
implementation and someone to help the client -- and
that’s the professional organizer -- you!
|Product Spotlight |
On-the-Go Desktop File
By Barb Schmit
For those of you who have to carry documents with
you, Pendaflex has just introduced a new product: the
On-the-Go Desktop File. This nifty little file has a
handle for easy transport from one location to another.
Then, when you get wherever you're going, you just fold
down the handles and snap them into place to form a base
which holds the file upright. There are six non-removable pockets in bright
colors, which, of course, will help you to find
And tucked under the pockets is a
pencil holder so you won’t be without something to write
The On-the-Go Desktop File is a great idea for those
times when you have no room to set up much in the way of
an office; e.g., at those GO Month events where there is
no room to move, much less any space to spread out your
|Golden Circle Update |
Golden Circle at the
by Ann Gambrell
Golden Circle Liaison
In January, the Los Angeles area Golden Circle
members held their quarterly gathering at the Ronald
Reagan Library in Simi Valley. Hosts Barbara Ricketts
and Steve Skidmore arranged for information on the tours
and other amenities. Members explored the Library as
well as the Air Force One jet that President Ronald
Reagan used while in office.
Lunch was in the Ronald Reagan Café where we shared
tour experiences and networked. Delicious desserts
provided by Barbara & Steve and served on
gold-rimmed china dishes were enjoyed by the group. Very
Ann Gambrell brought updated Golden Circle
information to the group. Members offered to write
articles for the NAPO-LA newsletter’s Golden Circle
column. Jean Furuya brought information on the need for
volunteers to assist visitors at our chapter meetings.
Jean also shared that two of our Golden Circle members,
Dolores Kaytes and Kristine Oller, will be teaching the
upcoming MET training sessions on Saturday, March 24.
The next Golden Circle meeting is scheduled for
Sunday, April 15, with hosts Sally Hulem and Donna
For more information on Golden Circle,
|Tips Program |
Move Slowly with Seniors
When working with seniors, it is important to sit
and listen, move slowly, and be patient, rather than
getting in there and "getting it done" too quickly.
Submitted by Toni Scharff,
Creative Use of Stickers
If you have an inventory of supplies that you
sell to clients, put a sticker on the bottom of each
item with the price (including the tax). This way, you
won't have to carry around old receipts or end up
charging less (or more) than you paid.
Submitted by Susan Culligan,
To Get Organized
About the TIPS Program:
Program is managed by the chapter's Golden Circle
members. Ann Gambrell is the chair and invites all
chapter members to submit their organizing tips via
email or on index cards that will be available at the
monthly chapter meetings for deposit into the
“Organizing Tips” box.
TIPS are requested in two categories:
"Tips from Pros" are organzing tips for clients/the
"Tips of the Trade" are tips for organizers to use
in their businesses.
When submitting TIPS, you are invited (optional)
to include your name, business name and contact
information. This will serve to promote you when the
client/public TIPS are posted on the NAPO-LA website's
Email your TIPS to email@example.com
|NAPO in the Schools |
Initial Presentation at
and NAPO-LA Director
The NAPO in the Schools Task Force has been
selected and divided up into three groups: elementary,
middle-school and high-school. The Task Force is made up
of NAPO members all across the country and I am happy to
be serving as chairperson for all groups.
All of the Task Force groups are developing basic
classroom presentations for their grade levels along
with support materials to create opportunities for a
professional organizer to work within a school
community; i.e., with staff, students and parents.
The program is designed to work within NAPO’s
strategic plan of bringing awareness to the organizing
industry, to NAPO, and to the individual organizer who
brings the program to a school.
The initial presentation will be rolled out during
Conference in April, with the full program available
On the local level, NAPO in the Schools was presented
to 2nd and 3rd graders at the Broadway Elementary
School, a LASUD Title 1 school located in Venice. The
classroom presentations included an exercise of
organizing the insides of children’s desks. Both the
students and the teachers loved it.
If you know any teachers who might be interested in
NAPO in the Schools coming to their classrooms, or if
you are interested in participating yourself, please
send me an email.
|New NAPO-LA Members |
A Warm Welcome to
And to These Camera Shy New
Cross It Off Your List
NOTE: "Warm Welcome" is a new feature
of The Los Angeles Organizer. If you just joined
NAPO-LA, get your photo taken at the next chapter
meeting! Or email your photo to the Editor along with
your name, your business name, where you live, and when
you joined NAPO-LA. Email to firstname.lastname@example.org
|CD Clients -Support Group |
Time Management and CD
By Jean Furuya
If you are a member of NAPO-LA working
consistently and on an ongoing basis with chronically
disorganized clients, you are invited to participate in
an informal support group. Our topic of discussion will
be "Time Management and CD Clients."
This meeting will be held on Tuesday, April 10, from
6 - 8:30 pm.
To RSVP or for more information, contact Jean
|NAPO-LA MET Program |
Mentors and Coaches Directory
The Mentoring, Education and Training (MET)
Committee provides a listing of the Los Angeles Chapter
Organizing Consultants available to provide guidance,
advice and support to potential, new and existing
professional organizers. If you're interested, contact
the consultants directly for information and fees. The
NAPO-LA Chapter provides the listings and has no
involvement with the consultant and the organizer
client. Click below for details: