September Chapter Meeting
Monday, September 25, 2017
6:15 PM - 8:30 PM
"The Value of an Exceptional Client Experience"
Make your clients your marketing team.
Clients want 6-star service and it is up to you to provide it. When you raise your standards in the way you treat them with an exceptional customer experience, they become your 6-star clients. Your marketing team is your 6-star clients!
“My mission is to help serviced-based businesses achieve optimal growth through the delivery of exceptional client experiences that benefit both the client culture and reputation of an organization.”
Tanya Pluckrose is an author, writer, speaker and expert in teaching people how to obtain promotions and helping companies to sell more effectively, through the application of her signature success template, the 3 A ‘s.
This template has evolved through her 21 years developing and leading service teams for one of the world’s largest global 2000 companies, Qantas Airways Ltd.
Her work at Qantas included addressing the needs of more than 1.3 million diverse VIP customers while safely managing the state-of-the-art aircrafts, including the A380 valued in excess of US $375.3M
Pluckrose, LLC has helped improve the profitability of businesses in the automotive, real estate, sales and marketing, financial services, multi-level marketing, airline and cosmetic industries.
The Opportunity Drawing continues. This month, you could win a one-hour session with Deborah Kawashima!
Deborah Kawashima, CPO®
Owner, Creative Organizer
As a mom and certified professional organizer, Deborah Kawashima, CPO of Creative Organizer provides hands-on organizing for families, specializing in working with kids and students. Her creative background as a Children’s wear designer adds a fresh point of view to being an organizing consultant. Growing up, Deborah’s parents owned Montessori schools and this natural sense of order influences her approach to organizing, especially when working with kids & teens. Deborah has also taught time management & organizational courses at UCLA extension’s Pathway (a program for college-age students with developmental challenges) from 2009 – 2013. An active member of NAPO, she co-founded and was national committee chair (2005-2010) for NAPO in the Schools, received the 2006 Volunteer of the Year Award at the first annual Los Angeles Organizing Awards, and in 2007 received the NAPO Innovator Award for her work on NAPO in the Schools. In 2011 she served on the LA Organizing Awards Committee as the Graphic Design Coordinator, creating the award’s new logo and program. Deborah is also a member of NAPO Virtual Chapter and is currently the Educational Chair for the POLA Committee. Deborah lives in Studio City with her husband and two sons, who are in college. When not organizing, she is working on a novel.
11301 Olympic Boulevard
Los Angeles, CA 90064
At the corner Olympic &
Sawtelle Blvds, Los Angeles
(Century Ballroom, 2nd floor)
Registration: 6 pm; meeting 6:15–8:30 pm
Guests/Visitors, $15 • Parking available under building, $7